07/22/14

Four Communication Tips That Take You Beyond LOL, BRB and WTF

A couple years ago I was playing on a recreational softball team with some friends. During one game, in the heat of the moment two friends had a disagreement and almost came to blows over it.  Several of us stepped in and prevented an actual fight from happening.

A few days later I was talking to one of the guys involved and asked if he had talked to the other friend since they nearly exchanged punches.  He indicated that things were fine and that there were no hard feelings.  I asked him how he conversation went and he said, “I walked past him and nodded my head (he demonstrated his head nod) and things are cool now.”

I asked if that was all that happened or if he actually said anything to the other friend.  He said no and, looking at me strangely asked, “Why?”  I asked if the other friend understood what the head nod meant and he again looked at me with an exasperated look on his face and said, “Of course he does.”

When I saw the other friend next I asked him about the exchange.  He vaguely remembered but in his mind they hadn’t talked about the softball game and that no apologies were exchanged.  He also said that he didn’t think they needed to say anything and that he had no intention of bringing it up.

The next game the two were fine and acted as if nothing had happened.

This is typical guy behavior so I wasn’t surprised, but I do find myself constantly surprised at the lack of communication that exists in business.  Granted technology, specifically social media has changed the dynamics of communicating and the ways in which we communicate.

There are a number of communication techniques that work well.  In my experience though there are four that are the foundation for all the others.  These four are:

The ability to communicate effectively is an important part of any relationship.  An inability to express yourself and communicate will limit your ability to be successful and achieve your goals.

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About the author

Jeremy Kartchner
Jeremy Kartchner

Jeremy Kartchner is a Partner at Snapp Conner PR and has more than 15 years experience in both technology and sports PR.  In addition to his responsibilities with Snapp Conner PR, Kartchner also works with the Utah Jazz as a member of its Game Night public relations staff where he is responsible for tracking and providing game time statistics for local, national and international media and conducting pre and post game player and coach interviews. He’s a sports fan, golfer, father of three, husband to one hottie, partially bionic, cavity free, Olympics junkie and wanna be blogger.

Author: Jeremy Kartchner | Google+

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