CUSTOMER EXPERIENCE SURVEY TERMS AND CONDITIONS

THE FOLLOWING ARE THE OFFICIAL TERMS AND CONDITIONS (“TERMS”) APPLICABLE TO THE LENDIO’S CUSTOMER SERVICE SURVEY (“SURVEY”). SURVEY IS ONLY OPEN TO LEGAL RESIDENTS OF THE UNITED STATES OR THE DISTRICT OF COLUMBIA WHO ARE 18 YEARS OF AGE OR OLDER AT THE TIME OF THE SURVEY AND MEET THE ELIGIBILITY REQUIREMENTS IN SECTION 3 BELOW (“ENTRY”, “ENTRIES”, “ENTRANT”, “ENTRANTS”, “CONTESTANT”, “PARTICIPANT”, “YOU”). VOID WHERE PROHIBITED. Survey IS SPONSORED BY LENDIO, INC. (“SPONSOR”), 4100 CHAPEL RIDGE RD, STE 500, LEHI UT 84043.

Information collected from participants in connection with the Survey is subject to Lendio’s privacy policy, which are located at https://www.lendio.com/agreements/privacy-policy/ and Lendio’s Terms of Use, which are located at https://www.lendio.com/agreements/terms-of-use/

BY PARTICIPATING, YOU AGREE THAT YOU HAVE READ AND AGREE TO THESE SURVEY TERMS. IF YOU DO NOT WISH TO AGREE TO THESE SURVEY TERMS, DO NOT PARTICIPATE IN THE SURVEY. THESE SURVEY TERMS CONTAIN A CLASS ACTION WAIVER AND A WAIVER TO A JURY TRIAL.

 

  1. INTRODUCTION: The Survey is a limited time incentive program in which Participants (see Section 4) will submit answers to either a survey or a recorded interview, or both describing:
  1. SURVEY PERIOD: Eligible Participant may participate in the Survey by responding to the survey beginning on January 1, 2025, at 8:00 a.m. Mountain Standard Time (“MST”) to June 30, 2025, at 11:59 p.m. MST (“SURVEY PERIOD”). Responses received outside of the Survey Period are void.
  2. INCENTIVE AMOUNTS: 

You can claim one (1) of two options to receive gift cards (each a “GIFT CARD”), valued at $50.00 or $100.00 depending on the option selected.

  1. Customer research interview: A 45-minute Zoom call with our research team, to better understand your experiences with Lendio, what we do well, and where we could improve.

 

Compensation:

A $50 gift card as a token of our appreciation.

 

  1. Customer case study interviews (for funded customers only): An interview with our marketing team to understand your experiences accessing business capital through Lendio.

 

What it requires:

 

Compensation:

A $100 gift card as a token of our appreciation.

 

  1. ELIGIBILITY REQUIREMENTS: To be entitled to receive a Gift Card, you must meet all of the eligibility requirements below:
  2. You must be 18 years of age or older
  3. You must own a business, and it must be in good standing;
  4. Answers to the survey must be provided by the business owner;
  5. Answers to the interview must be provided by the business owner;
  6. Business must not operate in a restricted industries, which are as follows: Adult content or services, gambling or online casino-related, regulated or illegal products or services (such as tobacco and related products, marijuana and CBD related products, illicit drugs or drug paraphernalia content), weapons and ammunition (including firearm and firearm components, fighting knives, stun guns, etc.), Cryptocurrency, Money Services Businesses, Pawn shop, or any other business or industry that is illegal, promotes illegal activity, or infringes on the legal rights or legal protections of others. 
  7. HOW TO RECEIVE THE INCENTIVE:

Complete the Incentive activities set forth more fully in Section 3.

  1. HOW TO CLAIM YOUR GIFT CARD:

Within seven (7) days of completion of the email survey or the recorded interview, Lendio will send to the email you provide to us a method by which you can claim the Gift Card. In its sole discretion, Lendio may alter the method of delivery on a case-by-case basis. Lendio is not responsible for any inability to access the Survey or claim a Gift Card due to difficulty accessing the internet, service outage or delays, computer difficulties and other technological problems. The Gift Card expires after six (6) months. If you have funds remaining on the Gift Card, but the card expires, please contact [email protected]. Additional terms for the Gift Card can be found at the following links:

Tremendous Rewards Cardholder Agreement

Tremendous Gift Rocket Prepaid Gift Agreement

Sutton Bank Privacy Disclosure

  1. RESTRICTIONS AND AVAILABILITY:

The Gift Card(s) is/are provided only to those individuals who are invited to participate, and who engage in the actions set forth in the “How to Receive Incentive” section above. Limit one of each Gift Card per individual.

  1. OTHER RULES:

This Survey is subject to all applicable laws and is void where prohibited. Gift Card recipients (each a “Recipient“) assumes all liability for any injuries or damage caused or claimed to be caused by participation in this Survey or by the use or misuse of the Gift Cards.

If, in Lendio’s opinion, there is any suspected or actual evidence of fraud, electronic or non-electronic tampering or unauthorized intervention with any portion of this Survey, or if fraud or technical difficulties of any sort (e.g., computer viruses, bugs) compromise the integrity of the Survey, Lendio reserves the right to terminate the Survey and distribute the Gift Cards in its sole discretion. Any attempt to deliberately damage Lendio’s website or undermine the legitimate operation of the Survey may be in violation of U.S. criminal and civil laws and will result in disqualification from the Survey. Should such an attempt be made, Lendio reserves the right to seek remedies and damages (including attorney’s fees) to the fullest extent of the law, including pursuing criminal prosecution.

  1. DISCLAIMER:

GIFT CARDS ARE PROVIDED ON AN “AS IS” BASIS, WITHOUT FURTHER WARRANTY OF ANY KIND. LENDIO HEREBY DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO THE GIFTS.

  1. LIMITATION OF LIABILITY:

 

BY PARTICIPATING IN THE Survey, PARTICIPANTS, ON BEHALF OF THEMSELVES AND THEIR HEIRS, EXECUTORS, ASSIGNS AND REPRESENTATIVES, RELEASE AND HOLD LENDIO AND ITS, SUBSIDIARIES, AFFILIATED COMPANIES, UNITS AND DIVISIONS, AND THE CURRENT AND FORMER OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AGENTS, SUCCESSORS AND ASSIGNS OF EACH OF THE FOREGOING, AND ALL THOSE ACTING UNDER THE AUTHORITY OF THE FOREGOING, OR ANY OF THEM (INCLUDING, BUT NOT LIMITED TO, ADVERTISING AND SurveyAL AGENCIES AND GIFT SUPPLIERS) (EACH A “RELEASED PARTY”), HARMLESS FROM AND AGAINST ANY AND ALL CLAIMS, ACTIONS, INJURY, LOSS, DAMAGES, LIABILITIES AND OBLIGATIONS OF ANY KIND WHATSOEVER (COLLECTIVELY, THE “CLAIMS”) WHETHER KNOWN OR UNKNOWN, SUSPECTED OR UNSUSPECTED, WHICH PARTICIPANT EVER HAD, NOW HAVE, OR HEREAFTER CAN, SHALL OR MAY HAVE, AGAINST THE RELEASED PARTIES (OR ANY OF THEM), INCLUDING, BUT NOT LIMITED TO, CLAIMS ARISING FROM OR RELATED TO THE Survey OR PARTICIPANT’S PARTICIPATION IN THE Survey (INCLUDING, WITHOUT LIMITATION, CLAIMS RELATING TO THE RECEIPT, OWNERSHIP, USE, MISUSE, TRANSFER, SALE OR OTHER DISPOSITION OF THE GIFT. All matters relating to the interpretation and application of these Terms and Conditions shall be decided by Lendio in its sole discretion.

  1. DISPUTES

As a condition of participating in the Survey, you agree that any and all disputes that cannot be resolved between you and Lendio, and causes of action arising out of or connected with the Survey or these Terms and Conditions, shall be resolved individually, without resort to any form of class action, exclusively before a court of competent jurisdiction located in the State of Utah and participant irrevocably consents to the jurisdiction of the federal and state courts located in the State of Utah with respect to any such dispute, cause of action, or other matter. All disputes will be governed and controlled by the laws of the State of Utah (without regard for its conflicts-of-laws principles). Further, in any such dispute, under no circumstances will you be permitted to obtain awards for, and hereby irrevocably waives all rights to claim, punitive, incidental, or consequential damages, or any other damages, including attorneys’ fees, other than participant’s actual out-of-pocket expenses (i.e., costs incurred directly in connection with participant’s participation in the Survey), and participant further irrevocably waives all rights to have damages multiplied or increased, if any. EACH PARTY EXPRESSLY WAIVES ANY RIGHT TO A TRIAL BY JURY. All federal, state, and local laws and regulations apply.

BY PARTICIPATING, YOU AGREE THAT YOU HAVE READ AND AGREE TO THESE TERMS AND CONDITIONS.