May 3, 2019
Lendio’s Customer Service Team Recognized for Excellence in Customer Communication & Reviews
SILICON SLOPES, Utah – May 3, 2019 – Lendio was recently recognized in The 17th Annual American Business Awards as Customer Service Team of the Year – Financial Services. Lendio will be presented with a Gold Stevie Award on Tuesday, June 11 at a ceremony in New York City.
More than 3,800 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories. Lendio’s customer service team is recognized for scaling its program and as a result, dramatically expanding Lendio’s customer base. In order to reach this goal, the team focused on three key areas: increasing chats with customers, increasing call volume and improving customer service ratings. As a result, Lendio customer service increased chat volume by 1164% and earned nearly 800 positive customer reviews in 2018.
More than 200 professionals worldwide participated in the judging process to select this year’s Stevie Award winners. According to the judges, Lendio’s customer service team demonstrated an “immediate ability to connect live with customers or prospective customers,” and Lendio’s efforts are “a great step towards building a customer service culture that will continue to benefit the organization.”
“This small team alone helped facilitate $10 million in small business loans in 2018—more than the company ever imagined possible from a previously non-revenue generating department,” said Brock Blake, CEO and founder of Lendio. “The Gold Stevie Award is a well-deserved honor for this hard-working group of professionals.”
“The nominations submitted to The 2019 American Business Awards were outstanding. They illustrate the continued vibrancy of innovation and high level of achievement across the American economic landscape,” said Michael Gallagher, president and founder of the Stevie Awards.
Details about The American Business Awards and the list of 2019 Stevie winners are available at www.StevieAwards.com/ABA.
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
Lendio is the nation’s leading small business loan marketplace. With its diverse network of lenders, Lendio enables small business owners to apply for multiple loan products with a single application. To date, Lendio has facilitated over 200,000 small business loans for $10 billion in total funding, including $8 billion in PPP loan approvals as part of government COVID-19 relief. Lendio is a values-driven organization striving to provide equal access to capital to underserved communities and America’s smallest businesses. For every new marketplace loan Lendio facilitates, Lendio Gives—an employee-contribution and employer-matching fund—provides a microloan to a low-income entrepreneur around the world.
As a reporter and editor, Melanie has written about everything from retail and tourism trends to economic development for regional newspapers, trade publications, and national magazines. As Lendio’s Director of Public Relations, she specializes in reporting fintech industry news and its impact on American small businesses. Melanie has a B.A. in Journalism from Brigham Young University. She is also a backpacker, runner, and mom of four.
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