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Home Running A Business Does Good Customer Service Come Naturally?
Over the Memorial Day weekend my wife and I took a short ride to Ogden Valley to stay in a little bed and breakfast called the Atomic Chalet. The goal was a quiet night away from home and to find someplace we’d never been before. Nestled near Pineview Reservoir in Huntsville, UT, the Chalet is on a quiet little street in the middle of town. Our room felt like we were in a secluded cabin up in the woods, and small business owners everywhere could learn a thing from Wes, the inkeeper.
Although I found this charming bed and breakfast on tripadvisor.ca, I called to make arrangements for our stay. Wes made my reservation and even took the time to ask our names. When we arrived on Sunday night, I found out why. He addressed us both by name as we chatted while I took the luggage off the bike. As we removed our motorcycle boots in the foyer, Wes grabbed our bags and escorted us up to our room.
Originally from San Clemente, California, Wes started visiting the Ogden Valley to ski with his family. It’s a beautiful mountain valley and no wonder he fell in love with the place and decided to build his bed and breakfast in Hunstville. He’s been here since 2000 and has the innkeeper role down. His easygoing and friendly demeanor endeared us to him right from the start.
I can’t remember the last time I did anything my wife described as “perfect,” but she loved the experience and the accommodations. In fact, we’ve invited some friends and are going to spend another weekend at the Atomic Chalet in July.
I think what I liked best about the place was the relaxed and friendly attitude. If places have a “vibe” (which I believe they do), this place has a good one. I can’t put my finger on anything in particular Wes did to make our stay delightful, but here are just a few of the things I noticed that might inspire how you deal with your customers:
Of course not every Main Street business is a bed and breakfast, but some of the customer service practices Wes uses to keep his customers happy apply to any business. What do you do to make good customer service come naturally?
Small business evangelist and veteran of over 30 years in the trenches of Main Street business, Ty makes small business financing and trends accessible in common sense language devoid of the jargon.
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