Running A Business

3 Tips to Win Over Your Staff With Science

Nov 18, 2020 • 6 min read
Boss congratulating employee
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      As a manager, you want a cohesive team that accomplishes big goals. You know the usual advice—hire the right employees, don’t micro-manage, and set a shared vision. You also know it’s easier to get work accomplished when your staff likes you.

      But does it ever feel like your team tolerates you rather than likes you? Do you sense that if your team was asked if they’d enjoy having the boss at a family dinner that the answer would be a resounding “no”?

      If so, then try these 3 scientifically-proven methods for ratcheting up your likeability quotient in the workplace.

      1. Realize That Imitation Is the Best Form of Flattery

      Grandma used to say, “Don’t stick out like a sore thumb.” That’s not bad business advice when interacting with your staff, as science has proven that your likeability rating increases when you mimic others. 

      The scientific term for this is the chameleon effect. In a study conducted at New York University, Chartrand and Bargh said: “The chameleon effect refers to nonconscious mimicry of the postures, mannerisms, facial expressions, and other behaviors of one’s interaction partners, such that one’s behavior passively and unintentionally changes to match that of others in one’s current social environment.” They performed 3 experiments that demonstrated:

      • Physical copying tends to happen even between strangers.
      • Mimicking creates social glue to make interactions easier and increase likability.
      • Empathic people tend to do this more than non-empathic people.

      You can use this knowledge to make a conscious effort to imitate your staff when you interact. Mirroring goes beyond physical gestures—such as leaning forward when the other person does. It also includes directly facing an individual and using the same voice cadence, volume, and tone. Of course, you don’t want to be insincere, creepy, or completely unnatural (e.g., don’t stroke your beard or twirl your hair to build rapport).

      Following that line of thought, consider how your mannerisms and attitude impact your staff. A negative outlook from you could infect the energy of your entire team and make you less likable. Who would you like more—Eeyore or Tigger? Most people, including your staff, would choose the energetic, upbeat tiger over the gloomy donkey.

      Even with a remote team, you can help invoke the chameleon effect by:

      • Encouraging participants to turn their cameras on during virtual meetings so physical mimicking can happen (but watch out for signs of Zoom fatigue)
      • Remembering that remote communication often lacks context. If your teammate doesn’t lean into the camera when you do, don’t assume they don’t like you. Maybe a lap-cat has them pinned in place.

      2. Compliment Everyone

      Grandma was right. Those phrases—”If you don’t have something nice to say, then don’t say anything at all” and “Find the good in people”—are more than soundbites.

      Your words have power and scientists proved it in a study: “Spontaneous trait transference occurs when communicators are perceived as possessing the very traits they describe in others.” In layman terms—the words you use to describe other people are the same qualities people attribute to you.

      Describe a staff member as “detail-focused and dedicated” and your listener will think the same of you. But, if instead, you say the teammate is “nitpicky and has tunnel-vision,” then your staff probably won’t perceive you in a positive light.

      So use kind, complimentary words when describing others to change the lens people view you through. That seems reasonable but how can you implement it? Try these tips:

      • Carve out time in your team meeting to highlight people’s positive actions.
      • Be specific. Skip the generic kudos. Instead of “thanks for your help,” use details to describe what they did: “Your dedication to the task and your ability to dig into the details helped us succeed.”

      3. Find Common Ground

      Another science-based technique to increase your likability is the similarity-attraction effect. This is “the widespread tendency of people to be attracted to others who are similar to themselves in important respects.” Or, as Grandma used to say, “Birds of a feather flock together.”

      Consider the dead silence in the room as you and your teammate Bob wait on others to join the meeting. Bob spent the weekend hunting while you focused on perfecting the latest vegan dish. Finding some topic of interest that you and Bob share could fill that void and help create a personal connection.

      Humans tend to like sameness. It doesn’t have to be a physical similarity—like-behaviors or similar interests can work, too. Common ground might be as simple as commiserating about the impact of yesterday’s internet outage or chatting about rising gasoline prices.

      If you find what’s similar between you and each of your staff members, then the likability factor for both sides of the human equation increases. Sure, having a shared vision for a project or a team mission can give you common ground, but your staff needs to see you as someone who they have something in common with other than work. This doesn’t mean you have to share every detail of your personal life, but rather make an effort to find a unique connection with each of your staff members.

      When managing a remote team, it’s especially important to work on building remote work relationships::

      • Create a virtual coffee break or check-in with your staff regularly. Focus the conversation on “How are you doing?” rather than “What’s the status of your project?”
      • Encourage small talk at the start of meetings. Give everyone a few minutes to chat about the latest Netflix series.
      • Embrace the human connection. When a half-dressed toddler chasing a dog appears on the screen during a virtual team meeting, laugh and swap a few “been there, done that” stories.

      HR policies and advice exist for a reason. Having clear goals, setting a vision, being transparent—all that is needed to have a well-oiled team. But having a staff that likes you will help power all the other advice. Based on the science behind likability, it looks like Grandma knew best after all.

      About the author
      Katherine O'Malley

      Katherine O'Malley is a contributor to the Lendio blog. A technology geek at heart, she splits her time between traveling, freelance writing, database administration work, and implementing SEO on her travel blog. In her free time, she loves to research the challenges small-to-midsize tourist suppliers face and find ways that technology can help them out.

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